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Passengers boarding a Wizz Air plane

Wizz Air Flight Cancellation Compensation

How to get Wizz Air flight cancellation compensation?

What to do if your Wizz Air flight is cancelled?

What are your rights if you miss a connecting flight with Wizz Air?

This article answers all those questions and more. In short, if your flight is cancelled, the airline must provide a full refund or a new flight to your destination free of charge. You can choose a refund if you no longer wish to travel (for example, if the new flight doesn’t fit your plans). If it was a last-minute cancellation due to the airline’s fault, you may also be entitled to cancelled flight compensation in addition to a refund or a new flight.

Make sure to share your own experience with Wizz Air in the comments, if you have ever experienced a Wizz Air flight delay, cancellation, or overbooking.

Check flight compensation online.

Wizz Air Flight Cancellation Compensation Rules in the EU and the UK

Can you get compensation for a cancelled flight?

UK/EU flight cancellation compensation rules are specific. They apply to all European airlines and all their flights. Some non-European airline flights are covered, too.

If you are notified of the cancellation 7 – 14 days before the scheduled time of departure:

  • You choose a new flight offered by your airline, which departs not more than 2 hours before the original departure time and you reach your destination less than 4 hours after the original arrival time. In this situation, you are not entitled to flight cancellation compensation.
  • In other situations, you are entitled to Wizz Air flight cancellation compensation.

If you are notified of the cancellation less than 7 days before the scheduled time of departure:

  • You choose a new flight offered by your airline, which departs not more than 1 hour before the original departure time and you reach your destination less than 2 hours after the original arrival time. In this situation, you are not entitled to flight cancellation compensation.
  • In other situations, you are entitled to compensation.

Wizz Air compensation has to be paid to your bank account. You don’t have to accept any Wizz Air vouchers or credits.

If your Wizz Air flight is cancelled, you have the right to compensation if:

  • The flight is cancelled at the last minute (0-14 days before the departure date);
  • The flight is cancelled due to the airline’s fault, such as technical issues, staffing issues or other operational problems within their control;
  • The flight is from, to, or within Europe (with Wizz Air Abu Dhabi – only from Europe, because Wizz Air Abu Dhabi is a non-European airline).

What is the amount of compensation? To find out the specific amount you are entitled to, refer to the flight cancellation compensation calculator provided below.

If your Wizz Air flight is delayed, you may be entitled to Wizz Air flight delay compensation

By Europe, European Union and EU here on this website we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland. This is where these European regulations work.

European Flight Cancellation Compensation Calculator

How much can you claim? How much is Wizz Air flight cancellation compensation?

Flight compensation amount in the EU and the UK varies based on flight distance: longer flights receive higher compensation.

These flight compensation rules apply to UK flights and UK airlines as well.

Flight compensation amounts are as follows:

When your destination is within the EU/UK:

€250

If the distance of your flight is
up to 1,500 km

€400

If the distance of your flight is between 1,500 – 3,500 km

When your destination is outside the EU/UK:

€250

If the distance of your flight is
up to 1,500 km

€400

If the distance of your flight is between 1,500 – 3,500 km

€600

If the distance of your flight is more than 3,500 km

€250, €400 and €600 are compensation amounts per passenger.

Children and infants (even infants without a seat) can get the same amount as adults.

How much can you claim for the Wizz Air flight cancellation? In 2024, there are four options – 250, 300, 400, or 600 euros.

How to Claim Wizz Air Flight Cancellation Compensation?

How to claim for a cancelled flight? There are two ways to claim Wizz Air flight cancellation compensation: contact the airline directly or use a flight compensation company.

  1. Contact Wizz Air customer support to request compensation for your cancelled flight. Send the airline a message or email, but be prepared for it to take a few months. Have all your flight details ready, including the reason for the cancellation and how many hours it was. Note that technical problems are the airline’s responsibility. Visit wizzair.com or use the Wizz Air app to start the compensation process.
  2. Use a flight compensation company. Fill out the claim form on our website, and experts at a flight compensation company will handle everything for you.

Read more: How to Claim UK/EU Flight Compensation?

Euro banknotes

What to Do If Your Wizz Air Flight Is Cancelled?

If your Wizz Air flight is cancelled, follow these steps:

  1. Check your email: Look for notifications from Wizz Air regarding the cancellation. This email should provide details about the situation and your options, such as rebooking on the next available flight or obtaining a full refund.
  2. Visit the Wizz Air website or use the app: To choose a new flight or request a refund, use the Wizz Air website or app. This method is often quicker than waiting on hold or standing in line at the airport.
  3. Know your rights: Under EU Regulation 261/2004, you may be entitled to Wizz Air flight cancellation compensation depending on the cause of the cancellation and how much notice you were given. If your flight is canceled due to technical issues, staffing problems, or airline staff strikes, you may be eligible for compensation. Make sure to file a claim right after your trip. Additionally, you can claim compensation for past flights.
  4. Seek assistance at the airport: If your flight is canceled while you’re at the airport, request assistance from the airline. You are entitled to support, including rebooking on a new flight or receiving a full refund, along with other complimentary services. Details on these services are provided below.

Read more: What to Do If the Airline Refuses to Pay Compensation?

Right to Care From Wizz Air

If you have to wait at the airport because of a flight disruption, you have a right to care.

This rule covers all Wizz Air flight delays and cancellations, even those not caused by the airline (so-called extraordinary circumstances).

  • Wait of 3 hours: You have the right to a meal or two, plus emails or calls. These are typically provided as coupons usable at the airport.
  • Overnight wait: Wizz Air must offer a free hotel stay and free transfers to and from the airport.

If these services aren’t provided, pay for them yourself, keep the receipts, and later file a claim for the extra expenses due to the delay/cancellation.

Passengers boarding a Ryanair flight
Photo by Markus Winkler from Pexels

What Are Your Rights If You Miss a Connecting Flight With Wizz Air?

What are your rights if flight is cancelled, and you miss the next one?

In 2024, Wizz Air does not sell connecting flights.

If you book multiple flights separately (this type of travel is called “self-transfer“), and you miss one because of a cancellation or delay in another, it’s your responsibility to book a new flight. Self-transfer flights are passenger’s responsibility. Because they are not provided by the airline.

This rule applies whether you’re flying Wizz Air alone or combining Wizz Air with other airlines like Ryanair or easyJet. No matter the airline, it’s considered your responsibility.

These types of flights are known as self-transfer flights. You might have seen this feature on Kiwi.com as one of their travel hacks.

Read more: Missed Self-Transfer Flight Compensation

Can You Refuse the Wizz Air Voucher if You Were Offered One Instead of Compensation?

Yes, you can refuse a Wizz Air voucher in certain circumstances.

If you’re entitled to flight delay/flight cancellation compensation, you have the right to receive the money directly in your bank account. You don’t have to accept Wizz Air vouchers or credit.

According to European flight compensation regulations, if you request a refund and are offered a voucher instead, you can refuse it and get a full cash refund. This applies if the airline cancels your flight or makes significant changes to your itinerary.

If you initially accept a voucher but later decide you prefer a cash refund, you can contact Wizz Air’s customer service to request it. Be aware, though, that any fees for processing the voucher might be deducted from your cash refund.

Sometimes, taking a voucher for flight cancellations can be beneficial. For instance, if the airline offers an extra 20% on top of your ticket value and you plan to fly with Wizz Air soon, it might make sense to accept the voucher.

In What Situations Can You Get Wizz Air Flight Cancellation Compensation? Examples

Here are examples of situations when you can get compensation from Wizz Air.

  1. Cancelled Wizz Air flight from Vienna to London. If your Wizz Air flight from Vienna to London is cancelled on the day of departure due to aircraft technical issues, you may qualify for compensation of 250 euros per passenger, as the distance is less than 1,500 km.
  2. Cancelled Wizz Air flight from Yerevan to Budapest. If your Yerevan-Budapest flight is cancelled 7 days before departure due to poor planning or technical issues, you could be entitled to compensation of 400 euros. Since Wizz Air is a European airline, you could still claim compensation even if the flight is from Armenia which isn’t a EU country.
  3. Cancelled Wizz Air flight from London to Athens. If your Wizz Air flight from London to Athens is canceled 2 weeks before departure due to the airline’s fault (e.g., Wizz Air staff strike), you could be entitled to compensation of 400 euros. Despite the UK not being in the EU, European compensation regulations still protect you on Wizz Air UK flights.
  4. Cancelled Wizz Air flight from Warsaw to Milan. If your flight is cancelled 5 days before departure due to airline staff issues, you may be entitled to compensation of 250 euros since the distance of this flight is less than 1,500 km.

Read more:

Have you ever dealt with Wizz Air? Have you faced a flight cancellation with them? How did they handle it? Were you compensated for the cancellation?

Featured image by Markus Winkler from Pexels

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