How to get Wizz Air flight delay compensation?
What to do if your Wizz Air flight is delayed 3 hours or more?
What are your rights if you miss a connecting flight with Wizz Air?
In this article, we answer all of those questions and more. Very often, if your flight is delayed for 3 hours or more, you can get European flight delay compensation. You can get up to 600 euros per passenger. Apart from that, you also have a right to care from Wizz Air. All passengers travelling with Wizz Air have these rights.
Make sure to share your own experience with Wizz Air in the comments, if you have ever experienced a Wizz Air flight delay, cancellation, or overbooking.
Check flight compensation online.
Wizz Air Flight Delay Compensation: UK, EU Rules
UK/EU flight delay compensation rules are super simple.
The delay must exceed three hours and it must be due to Wizz Air’s fault.
If your flight to or from Europe is delayed by more than 3 hours because of the airline’s fault, you can get up to €600 compensation. With European airlines, this rule applies to all flight delays and all flight cancellations. If you are flying with Wizz Air Abu Dhabi (you can see that in your ticket), this rule only applies to flights leaving Europe.
- It must be a 3-hour flight delay or more
- It must be due to the fault of Wizz Air
- The flight must be to/from Europe (with Wizz Air Abu Dhabi – from Europe, because Wizz Air Abu Dhabi is a non-European airline)
See the flight delay compensation calculator below.
How to claim for a delayed flight? See details below.
Read more: Wizz Air Flight Cancellation Compensation
Check flight compensation online.
By Europe, European Union and EU here on this website we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland. This is where these European regulations work.
European Flight Delay Compensation Calculator
How much can you claim?
How much is Wizz Air flight delay compensation?
The amount of flight compensation in the EU and the UK depends on the distance of the flight. The longer the flight, the more compensation from the airline you can get.
- 250 euros – if the flight is up to 1,500 km (3-hour delay or more)
- 400 euros – if the flight is up to 3,500 km (3-hour delay or more)
- 600 euros – if the flight is more than 3,500 km (4-hour delay or more)
- 300 euros – if the flight is more than 3,500 km (3-4 hour delay)
The compensation amounts are per passenger.
Children can get the same amount, too.
How much can you claim for the Wizz Air flight delay? In 2024, there are four options – 250, 300, 400, or 600 euros.
How to Claim Wizz Air Flight Delay Compensation?
There are two options for how you can claim Wizz Air flight delay compensation – you can contact the airline, or work with a flight compensation company.
- You can reach out to Wizz Air customer support service to ask for compensation for your delayed flight. Send them a message or email, but remember, it might take a few months to sort out. You’ll need to negotiate, so have all your flight details ready, including why it was delayed and how many hours late you were. Remember – technical problems are the airline’s fault. Go to wizzair.com or the Wizz Air app, to start the process.
- You can work with a flight compensation company. Use the claim form on our website, and experts will take care of everything. If you use this method, claiming for flight delay is easy.
Read more: How to Claim UK/EU Flight Compensation?
What to Do If Your Wizz Air Flight Is Delayed 3 Hours or More?
If your Wizz Air flight is delayed for 3 hours or more, here are some things you can do:
1. Stay Informed. The first thing to do when your flight is delayed is to stay informed about the situation. Check the airport’s website or wizzair.com for updates on the flight status.
2. Contact Wizz Air. If you have booked your flight directly with Wizz Air, you can contact their customer service team immediately. They will be able to provide you with information about the delay. Try to find out the reason behind the delay. This may be useful later when applying for compensation.
3. Know Your Rights. As per UK and EU regulations, if your flight is delayed for 3 hours or more, you are entitled to certain rights and compensation from the airline. This includes meals and refreshments, access to communication facilities, and if necessary, accommodation in case of an overnight delay. More on the latter below (see Right to Care).
4. Keep All Your Documents. Make sure to keep all your travel documents such as boarding passes, booking confirmation, and receipts of any expenses incurred due to the delay. These will be required while making a claim for compensation and for extra expenses.
5. Claim Compensation. Do this as soon as you arrive at your travel destination, so you don’t forget about the details.
Read more: What to Do If the Airline Refuses to Pay Compensation?
Right to Care From Wizz Air
If you have to wait at the airport longer than planned, you have a right to care.
This rule applies to all flight delays and cancellations, including those that can’t be considered the airline’s fault (so-called extraordinary circumstances).
- If you have to wait for 3 hours, you have a right to a meal or two, and emails or calls. This is usually given out in the form of coupons that you can use at the airport.
- If you have to wait overnight, Wizz Air must offer you a free hotel stay and free airport transfer to the hotel and back to the airport.
If you aren’t getting any of this, pay for the services yourself, keep the receipts and later file a claim for extra expenses that had occurred as a result of the delay.
Check flight compensation online.
What Are Your Rights If You Miss a Connecting Flight With Wizz Air?
In 2024, Wizz Air does not sell connecting flights.
If you book several flights (“self-transfer“), and if you miss one of them due to the delay of another, this is considered your responsibility – you have to buy a new flight yourself.
The same applies to Wizz Air – Wizz Air flights, Wizz Air – Ryanair flights, Wizz Air – easyJet flights, and all other possible combinations. No matter the airline, this is considered your responsibility.
Flights like these are known as self-transfer flights (you may have seen this feature as one of Kiwi.com’s travel hacks).
Can You Refuse the Wizz Air Voucher?
Yes, you can refuse a Wizz Air voucher in certain circumstances.
If you have a right to flight delay compensation, you have a right to receive the money in your bank account. You don’t have to accept Wizz Air vouchers or Wizz Air credit.
The same applies to flight cancellations. According to European flight compensation regulations, if you have requested a refund for your flight and are offered a voucher instead, you have the right to refuse it and receive a full cash refund instead. This applies to cases where the airline has cancelled your flight or made significant changes to your itinerary.
Additionally, if you have accepted a voucher but then change your mind and decide that you would rather receive a cash refund, you can contact Wizz Air’s customer service team to request a refund instead. However, please note that in this case, any fees associated with processing the voucher may be deducted from your cash refund.
When it comes to flight cancellations, sometimes, it does make sense to take a voucher. For example, if the airline has offered an extra 20% on top of the value of your ticket, and you know that you are going to travel with Wizz Air sometime soon.
In What Situations Can You Get Wizz Air Flight Delay Compensation? Examples
Here are examples of situations when you can get compensation from Wizz Air.
- Delayed Wizz Air flight from Budapest to London. If your Wizz Air flight from Budapest to London is delayed for more than three hours, you may be entitled to compensation of up to 250 euros per passenger.
- Flight diverted from Sofia to London. If your Wizz Air flight from Sofia to London is diverted and, in the end, you arrive in London with a delay of three hours or more, you could receive compensation of up to 400 euros.
- Technical issues caused a delay on a Wizz Air flight from Gdansk. If your Wizz Air flight from Gdansk experiences technical issues that result in a delay of three hours or more, you may be eligible for compensation of up to 600 euros, depending on your final travel destination.
- Long tarmac delay at Luton Airport. If your Wizz Air flight departing from Luton Airport is stuck on the tarmac for more than three hours during takeoff or landing, you may be entitled to compensation of up to 600 euros. Again, the compensation amount depends on the total distance of the journey. Don’t forget that the delay is calculated at the moment of arrival – when the doors of the aeroplane are opened and passengers are free to leave the aeroplane.
- The flight was delayed due to a crew shortage on the route between Belgrade and Athens. In the event that your Wizz Air flight between Belgrade and Athens is delayed due to crew shortage, resulting in a delay of three hours or more, you could receive flight delay compensation from the airline.
What is your experience with Wizz Air? Have you experienced a delay with Wizz Air? How did the airline resolve the situation? Did you receive flight delay compensation?
Featured image by Markus Winkler from Pexels