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Wizz Air Abu Dhabi: What You Need to Know as a Traveller

Wizz Air Abu Dhabi is a different company.

It’s the same airline but a different company. As a result, when it comes to European flight compensation, the rules and regulations can get a bit complicated. The most important difference is that Wizz Air Abu Dhabi is not a European airline. According to European flight compensation regulations, it isn’t considered a European airline.

With Wizz Air Abu Dhabi, you are protected by Regulation 261/2004 and Regulation UK261 ONLY when flying from Europe.

What Is Wizz Air Abu Dhabi?

Wizz Air Abu Dhabi is a low-cost carrier based in the United Arab Emirates.

It was established in 2020 as a joint venture between Hungarian airline Wizz Air and Abu Dhabi Developmental Holding Company (ADDH). The airline aims to provide affordable air travel options to both residents and tourists visiting the UAE.

Founded in 2003, Wizz Air has been a very popular choice for travellers in Europe for decades. Everyone knows about Wizz Air. Now, they have started operating in a different market.

51% of Wizz Air Abu Dhabi is owned by ADDH.

Wizz Air Abu Dhabi is a low-cost carrier based in the United Arab Emirates. 51% of Wizz Air Abu Dhabi is owned by Abu Dhabi Developmental Holding Company (ADDH).

How Can You Tell That Your Flight Is Operated by Wizz Air Abu Dhabi?

There are a few ways to determine if your flight is operated by Wizz Air Abu Dhabi:

  1. Check your booking confirmation. When you book a flight with Wizz Air Abu Dhabi, your booking confirmation will clearly state that the flight is operated by this airline.
  2. Look at the flight number. All flights operated by Wizz Air Abu Dhabi have a flight number starting with the letters “WY.” You can see this in the booking confirmation email.
  3. Contact Wizz Air customer Service. If you are still unsure, you can always contact the customer service team of Wizz Air through their website, app or phone. They will be able to provide you with all the necessary information and clarify any doubts about your flight’s operation.
  4. Have you already checked in? Check your boarding pass. On your boarding pass, it should clearly state that your flight is operated by Wizz Air Abu Dhabi.
  5. You are flying from or to Abu Dhabi. In this case, there is a high chance that you are flying with Wizz Air Abu Dhabi. However, this is not a 100% sure way to determine this.

Now, let’s talk about why it may be important for you to know that you are flying with Wizz Air Abu Dhabi, not Wizz Air (European airline) or Wizz Air UK (UK airline).

European Flight Compensation WITH WIZZ AIR ABU DHABI

Yes, you can get European flight compensation with Wizz Air Abu Dhabi.

As long as the flight departs from Europe.

That’s right – you can’t get European flight compensation if the flight is departing from somewhere else, not the EU, EEA or UK.

See all the countries listed below. Your flight has to be from any of these countries for you to have a right to compensation – if your flight is delayed, cancelled or overbooked. If it’s from Abu Dhabi, or for example Uzbekistan or Bahrain, you won’t get European compensation.

  • If your flight is 3+ hours late at the destination
  • If your flight is cancelled less than 2 weeks before the flight
  • If you are denied boarding due to overbooking

All that matters is that it’s a flight from Europe and the airline is at fault. Then you can get compensation from Wizz Air Abu Dhabi. For example, technical problems are the airline’s fault.

Read more: What to Do If the Airline Refuses to Pay Compensation?

By Europe, European Union and EU here on this website we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland. This is where these European regulations work.

How to Claim Wizz Air Abu Dhabi Compensation?

There are two options for how you can claim Wizz Air flight delay compensation – you can contact the airline, or work with a flight compensation company.

In this regard, the rules are identical to European airlines.

But remember – your flight has to be from Europe.

Here are the options:

  1. You can reach out to Wizz Air customer support service to ask for compensation for your delayed or cancelled flight. Send them a message or email. Be prepared for a likely lengthy process. Sometimes it takes many months. Other times, it works out very quickly.
  2. You can work with a flight compensation company. Use the claim form on our website, and experts will take care of everything.

The options are the same for:

  • Flight delays – Wizz Air Flight Delay Compensation
  • Flight cancellations – Wizz Air Flight Cancellation Compensation
  • Overbookings – Wizz Air Denied Boarding Compensation

When it comes to lost or damaged baggage, you can either contact the airline or your travel insurance company. Flight compensation companies don’t work with baggage claims.

money banknotes

How Much Money Can You Claim?

The amount of flight compensation in the EU and the UK depends on the distance of the flight. The longer the flight, the more compensation from the airline you can get.

  • 250 euros – if the flight is up to 1,500 km (3-hour delay or more)
  • 400 euros – if the flight is up to 3,500 km (3-hour delay or more)
  • 600 euros – if the flight is more than 3,500 km (4-hour delay or more)
  • 300 euros – if the flight is more than 3,500 km (3-4 hour delay)

The compensation amounts are per passenger.

Children can get the same amount, too.

How much can you claim for the Wizz Air flight delay? In 2024, there are four options – 250, 300, 400, or 600 euros.

Right to Care From Wizz Air Abu Dhabi (You Can Get This)

Again, it’s very important to understand that with Wizz Air Abu Dhabi, you have a right to care only when flying from Europe. You will not have these rights when flying from Abu Dhabi, or elsewhere outside of the EU, UK or EEA.

Here is how it works with Wizz Air Abu Dhabi:

  • If you have to wait for 3 hours extra at the airport, you have a right to a meal or two, and emails or calls. This is usually given out in the form of coupons that you can use at the airport.
  • If you have to wait overnight at the airport, Wizz Air must offer you a free hotel stay and free airport transfer to the hotel and back to the airport.

If you aren’t getting any of this, pay for the services yourself, keep the receipts and later file a claim for extra expenses that had occurred as a result of the delay.

For this, it doesn’t matter what is causing the long wait. Flight delay. Flight cancellation. Overbooking. Something out of the airline’s control. In all situations, you have this right, even if it’s due to extraordinary circumstances like extreme weather conditions. Unless it’s you causing the delay.

Anything that you would like to add? Have you had a flight with Wizz Air Abu Dhabi? Was it any different than other Wizz Air flights? (if you have been on more)

Featured photo by Pixabay from Pexels

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